Policies & Returns
We stand behind the quality of our products. We believe we can work together with our customers to make every purchase a positive experience. Our hair is carefully hand inspected, shampooed, and conditioned before leaving our facilities. Due to the nature of our product, and because each individual piece comes from a separate donor, we cannot guarantee hair color or texture.
Prices are subject to change without any notice and any prior publications of pricing are null and void immediately.
No cancellation or refund of purchase once your order has been made.
NO EXCHANGE NO REFUNS POLICY NO REFUNDS DUE TO COVID 19
NO EXCHANGE POLICY NO REFUNDS
Federal Law does not allow for the return of used human hair products. At Boudoir Beauté LLC, Boudoir Beauté Hair we strongly adhere to strict policies of hygiene, health regulations, and Federal Law. ALL SALES ARE FINAL. No refunds. No exchanges.
Virgin human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to give you a good idea of our textures. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive.
We only supply unprocessed virgin hair in natural shades of 1B (Off Black), 2 (Dark Brown), and 2B (dark brown with natural highlights/undertones). If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully. We recommend the coloring of the hair to be done by a professional stylist.
ORDER PROCESSING TIMES
Our business hours are Monday through Friday from 10:00 am to 6:00 pm CST and 11:00 am to 3:00 pm Saturday. All orders received before 2:00 pm are expected to be processed and shipped within 5 business days or sooner. Once shipped, orders arrive within the time frame selected on the order.
Please note that you must account for processing time prior to your order being shipped based on our business hours. For example, if you order at 5:00 AM Sunday you order will not ship until our business hours.
UPS / Fed Ex Standard / USPS (approx. 4 business days or less)
UPS / Fed Express 2 day / USPS (approx. 2 business days or less)
UPS / Fed Express / USPS Overnight 1 day (approx. 1 business days)
Once delivered, we are NOT responsible for lost, stolen, or misplaced packages. Please contact the delivery carrier to file a report and have the carrier identify next steps to recover your package. Please note we are not responsible to complete the action to recover your package.
For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of FedEx. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust FedEx to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. Our customers will be provided with a tracking information as soon as the order is shipped. We do not offer refunds or credit on shipping charges.
Due to an increase in fraudulent purchases, we are not able to change or switch addresses under any circumstances. The billing and shipping address must match in order to avoid any potential fraudulent activity.
International customers (outside of USA) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
NOTE: On very rare occasions international shipping to some countries can take 4-6 weeks. Even more for slow-to-ship countries. We are not responsible for any delays caused by destination country's customs clearance processes. Shipping to certain countries may require additional shipping fee's due to the geographical location.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
Security confirmation may delay shipping times due to additional information required from customers in order to verify their purchases. This is another way we seek to create the most secure online shopping experience by preventing unauthorized purchases for our customers. Security confirmation may be required if any of the below criteria are applicable: Billing address does not match the address on file with the credit card provider shipping address is different from billing address order total is greater than a designated value.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact FedEx right away and initiate a trace for your package. Boudoir Beauté LLC Boudoir Beauté Hair will not resend or refund a package that shows DELIVERED on USPS or FedEx tracking.
Boudoir Beauté LLC Boudoir Beauté Hair,l trademarks and trade dress may not be used in connection with any product or service that is not Boudoir Beauté LLC, Boudoir Beauté Hair, Boudoir Beauté Hair.com, and Boudoir Beauté Salontique, in any manner that is likely to cause confusion among clients or in any manner that disparages or discredits Boudoir Beauté LLC, Boudoir Beauté Hair, Boudoir Beauté Hair.com, and Boudoir Beauté Salontique. All other trademarks not owned by Boudoir Beauté LLC Boudoir Beauté Hair or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Boudoir Beauté LLC Boudoir Beauté Hair or its subsidiaries.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Boudoir Beauté LLC Boudoir Beauté Hair and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Boudoir Beauté LLC, Boudoir Beauté Hair, Boudoir Beauté Hair.com, and Boudoir Beauté Salontique, with copyright authorship for this collection by Boudoir Beauté LLC, Boudoir Beauté Hair, Boudoir Beauté Hair.com, and Boudoir Beauté Salontique, and protected by international copyright laws.
LICENSE AND SITE ACCESS
Boudoir Beauté LLC Boudoir Beauté Hair grants you a limited license to access and make personal use of this site and not to download or modify it, or any portion of it, except with express written consent of Boudoir Beauté LLC Boudoir Beauté Hair. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Boudoir Beauté LLC Boudoir Beauté Hair. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Boudoir Beauté LLC Boudoir Beauté Hair and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Boudoir Beauté LLC Boudoir Beauté Hair name or trademarks without the express written consent of Boudoir Beauté LLC Boudoir Beauté Hair. Any unauthorized use terminates the permission or license granted by Boudoir Beauté LLC Boudoir Beauté Hair. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Boudoir Beauté LLC, Boudoir Beauté Hair so long as the link does not portray Boudoir Beauté LLC, Boudoir Beauté Hair, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Boudoir Beauté LLC Boudoir Beauté Hair logo or other proprietary graphic or trademark as part of the link without express written permission.
The effective date of this Policy is July 31st, 2016. We reserve the right, in our sole discretion, to change, update, add or remove any portion of this Policy at any time by posting the changes to the Exchange Policy on our website, which will be effective immediately. Please review our Exchange Policy each time you visit our website. Your continued use of our website after any changes to the Exchange Policy are posted will be considered acceptance of such changes.